FAQs

How do I become a member?

Simply click the ‘join now’ link on the homepage, complete the form and click the ‘join now’ button. That’s it – you are a member!

 

Can I still collect Friendship points?

Unfortunately, no. This functionality has been removed from the Forever Friends websites.

 
Where can I purchase Forever Friends products?

You’ll find lots of Forever Friends cards, bears, gifts and more in the official online shop. We ship worldwide, too – just email for a shipping cost at the checkout stage. You can also find Forever Friends products in shops and retail outlets all over the world – we have a list of some of them on the ‘Stockist’ page on the website. Please bear in mind that some of these companies often only sell within their own country and may not be able to ship worldwide. Gift packaging and books will also often be in the local language. Whilst you are more than welcome to contact any of these companies, we are unfortunately unable to accept any responsibility for orders placed with them.

 
How do I contact you about an order I have placed on the Forever Friends online shop? 

If you have a query regarding an order you have placed on the Forever Friends shop, you can contact us via email sales@foreverfriendsonline.com or call on +44(0)1268 288691. Please note that orders to the online store are fulfilled by an external company and we unfortunately cannot accept any responsibility for orders placed with them.

 
How do I download content – wallpapers/calendars/printables?

  • Calendars: To download a calendar or to set it as your desktop background, first choose the calendar month that you wish to download. Select the correct screen resolution for your device using the drop-down box and then click the ‘download’ button. The image will open in a new window, where you can right click and select the option you want – e.g. ‘Save Picture As’ or ‘Set as Background’ (on PC); or select ‘Save Image As’ or ‘Use Image as Desktop Picture’ (on Mac).
  • Wallpapers: To download wallpapers or to use one as your desktop background, first choose the image that you wish to download. Select the correct screen resolution for your device using the drop down box and then click the download button. The image will open in a new window, where you can right click and select the option you want – e.g. ‘Save Picture As’ or ‘Set as Background’ (on PC); or select ‘Save Image As’ or ‘Use Image as Desktop Picture’ (on Mac).
  • Printables: To download or print any of the printable goodies, first click on the image you wish to download. The image will open in a new window, where you can right click and select the option you want – e.g. ‘Save Picture As’ or ‘Set as Background’ (on PC); or select ‘Save Image As’ or ‘Use Image as Desktop Picture’ (on Mac). You can then print the image in the usual way.

 

Why are some games and activities not working on the Forever Friends website?

Some games require a Flash Plugin to enable them to play and may not always work on your device. We have provided alternate media files to cover many devices. If you see an repeated error message then you may need to update your chosen web browser, or try downloading a new one. All the games and activities should work on laptops and desktops with browsers less than 2-3 years old.

 

Some of the links on the ‘News’ or ‘Stockists’ pages don’t work

The links on the ‘News’ and ‘Stockists’ pages link to external companies’ websites. These links often change and/or no longer work. We’ll be checking the links regularly to ensure they remain updated.

 

How do I change the language settings?
The ‘change language’ icon is situated at the bottom of the screen in the centre. Click on this button and select a language from the list to change it. We will be adding other languages on an ongoing basis.

 

How do I contact you?
The ‘Contact Us’ link is located at the bottom the page.

 

What happens if my question isn’t here in the FAQ?

If your question has not been answered you can get in touch by using the ‘Contact Us’ link located at the bottom the page.